Today we're bringing our long awaited new agent interface out of beta and we think you're going to love it. At more than a year in the making, we're officially releasing the new Zendesk! Top 10 reasons to make the switch to the new agent interface: 10. It's faster. Less clicks and more than twice the load speed.   9. Multiple tickets can be opened at the same time using in-product tabs.   8. Keyboard shortcuts. Solve tickets quickly without using your mouse.   7. Customer profile and history easily accessible within the ticket view.   6. "With the new agent interface, I can shave about 10 seconds off each ticket." - Threadless   5. A new more robust framework for integrating apps.   4. Smarter search. Improved filters and type-ahead functionality for better results.   3. Built-in dashboards with mesmerizing graphs.   2. Your agents will be happier, and happy agents = happy customers.   1. We think it's a lot prettier. We hope you do, too. Learn why we reinvented our agent interface and watch one of our support managers show how easy it is to transition to the new Zendesk!   How to switch To try out the new interface you'll want to make the "Try the new Zendesk" link appear for agents. Admins should navigate to Settings > Agents and toggle this option on. We also have 6 simple steps for moving your team to the new interface.   Learn more! In the next few weeks we're holding several webinars about the new agent interface. We'll walk you through where to find all the features you know and love and how to migrate your widgets to the new Apps framework. Register for an upcoming webinar in your region to find out more!   Tell us what you think We love the new Zendesk and hope you do too! Join in on the forum to tell us what you think of the new interface, and feel free to email us at any time with any questions you may have: support@zendesk.com.   You can find more documentation and training resources for the new Zendesk here!   This email was sent with love to {{lead.Email Address:default=YOU}} Zendesk, Inc. 989 Market Street, Ste 300, San Francisco, CA, 94103