Introducing Facebook Private Messages!
We're excited to offer a great feature addition for our Zendesk for Facebook integration: Facebook Private Messages! In addition to being able to turn wall post conversations into Zendesk tickets, you can now turn private Facebook messages into tickets, too. Support agents can reply from Zendesk and messages are automatically relayed back to the customer as a Facebook message.

This feature is useful when customers don't want personal or sensitive information discussed in a public forum, but still allows them to communicate through the channel they prefer. Give Facebook Private Messages a try on our Facebook page or find out more about the new feature on our blog!

Updated Email Notification Template!
A new support email notification template is available for all customers starting today! Emails from Zendesk to end users now look more streamlined, can support avatars so photos of agents and end users will appear in the email, and allow comments from agents to be identified more easily. Find out how to turn on your new email template now!

New Webinar on August 16th!
Customer Service Expert Dennis Snow will join us for Lessons from Disney: Elevating customer experience from ordinary to extraordinary! You'll learn the secrets behind the Disney service success and the four critical elements of service excellence that you can put into practice in your own organization. Register now!

Learn how to provide support across numerous communication channels in our "Guide to Multi-Channel Customer Support"!

Getting Started
Learn how to easily implement your Zendesk
July 31 10am PDT
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Zen Masters: Lessons from Disney
Discover the critical elements of customer service excellence!
August 16 10am PDT
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