New Zendesk Features Facebook Twitter Google
Feature Release - January 2013

Report on 200 custom fields
Report on the metrics that matter to you and your business

Sidebar Search (App)
Search your Zendesk directly from a ticket page

Outbound Voice
Make outbound calls from your preferred browser, landline, or mobile

Rich text formatting in tickets
Agents can use markdown language to create rich text in outbound tickets


View original email
View source code, html, or text versions of tickets submitted by email

Hourly report updates
Access hourly updates to Advanced Analytics reports

Audit logs update
View deleted tickets and changes to macros, triggers, automations, and views




Updates, Resources and Events
User   
       Groups
User Groups and Networking
We're hosting upcoming user groups and happy hours in city near you! Register now!
January Integrations
Six New Integrations for January
Learn about Tymeshift, Datameer, CapsuleCRM, Connection Cloud, GrandSLA, and TangoCard.
Matchmaking in the Cloud
New White Paper
Matchmaking in the Cloud: A Perfect Marriage of Sales and Support

Charity Water
Giving our Support to charity: water
Join us in supporting this wonderful organization that brings clean drinking water to developing nations.
Tip of the Week
Tip of the Week
Adding the Feedback Tab to your Facebook page.

Infographic:     
     Surviving the tech-challenged public
New Infographic: Troubleshooting
Our latest infographic shows how to deal with the tech-challenged public.

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