Amazing Updates to our Salesforce App
We made some awesome updates to our Zendesk for Salesforce integration. Now your support team can see a full Salesforce profile next to a live ticket and your sales team can view complete Zendesk tickets in Salesforce. You can also access customer records in either Zendesk or Salesforce, and build and view Salesforce reports using Zendesk data. Check out all the updates in this new video!

We're holding a webinar on Tuesday, January 15th at 10am PST with Erin Boyle, the product manager behind the integration. Register here to learn how to become a real Salesforce integration expert! In the meantime, you can check out our blog or forum post for additional details around our announcement, or dive right into our user's guide to learn how to set up the new integration now!

On-hold Status Now Available!
One of the most heavily requested features in our feature request forum was the ability to track a ticket that requires input or resolution from a third-party. Regular, Plus and Enterprise customers now have the ability to enable on-hold status, allowing agents to more accurately track who is currently responsible for a ticket! Thanks for getting involved in the community and helping improve Zendesk, and make sure to check out some other recently-released features!

Introducing the Bigcommerce Integration!
If you're one of the 25,000+ customers using Bigcommerce, you'll love our new Bigcommerce app! The integration gives support visibility into customer profiles and order data without ever having to leave Zendesk, allowing support teams to have a better understanding of who they're communicating with. Learn more about how the Bigcommerce app can unite your business!

No registration required - Download now!
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NEW! Introducing the new Zendesk for Salesforce integration
Find out how to become a real Salesforce integration expert!
January 15th 10am PST
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NEW Zen Masters! 7 effective keys to transforming the customer experience
Discover the 7 tips to turn customers into evangelists!
January 24th 10am PST
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NEW! Providing a world class retail customer support experience
Learn about recent trends in customer support in the retail industry and actionable tips on how to start improving support!
January 30th 10am PST
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