Mobile Self-Service for your Customers
We've redesigned your mobile customer portal interface to help you give your customers better self-service no matter where they are! The new portal interface is available right now; all you need to do to see it is launch your mobile browser and type in your support page URL.

Self-service communities are important because they encourage customers to find information and answers to their questions on their own and keep them engaged with your company and one another. According to recent research by Forrester, 72% of customers prefer self-service to resolve their support issues over picking up the phone or sending an email. With Zendesk's mobile customer support portal, customers can easily browse knowledge bases and community forum content or submit a ticket while on the go. Learn more about Zendesk's self-service features here!

Zendesk on the Google Apps Marketplace!
If you use Google Apps like we do, you can now provision a Zendesk account from Google Apps Marketplace. Existing Zendesk customers can access their Zendesk accounts via single sign on (SSO) with just one click from Google Mail, Calendar, Drive, and more. Visit the Google Apps Marketplace and click "Add it now"! For Google Apps admins without a Zendesk account, go set one up now!

Turning Difficult Moments into Positive Experiences
You're invited to join us on September 25th for our latest Zen Masters webinar! Customer experience master and The People-Skills Coach Kate Nasser will share actionable tips for turning potentially bad customer interactions into positive experiences. You'll also learn a foolproof method for staying both objective and caring when dealing with an upset customer. Register now!

Learn how to accommodate input from social media, blogs and mobile devices in "Managing the Customer Service Revolution"!

Customizing Zendesk
Customize Zendesk to work for you!
September 4th 10am PDT
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Getting Started with Zendesk
Find out how to easily implement your Zendesk!
September 6th 10am PDT
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NEW! Turning difficult moments into positive experiences
Learn to stay objective when dealing with upset customers!
September 25th 10am PDT
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NEW! Lessons from Disney: Elevating customer experience
Discover the secret behind the Disney service success!
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The secret to providing world-class customer experience
Find out how to deliver consistent world-class customer experience
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Register now for a 3-hour online training session to learn how to be more productive with Zendesk!
-Agent Essentials: Sep 4, Sep 17
-Agent Expert: Sep 5, Oct 2
-Admin Essentials: Sep 6, Oct 3
-Admin Expert: Sep 7, Oct 4