| Introducing Zendesk for Microsoft Dynamics CRM 2011! |
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Zendesk is adding another CRM integration to the mix with Microsoft Dynamics CRM 2011! For those who use Microsoft Dynamics CRM 2011 as your CRM of record and Zendesk as your front lines for customer engagement, you can now have a holistic view of your sales and support ticket data.
This two-way integration gives you the best of both worlds in a single interface--customer data views within Zendesk and ticket info directly in the CRM. With Zendesk for Microsoft Dynamics CRM 2011, you can access and/or manage tickets in a custom Zendesk panel without leaving your CRM, view important CRM data in your Zendesk, and apply your CRM's advanced analytics to your Zendesk data for more robust insights! Find out more here!
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Announcing Updates to Harvest for Zendesk!
Harvest was our first integration back in 2008, and we're excited they've recently introduced a new update! Now it's even easier for customers to track the amount of time spent on answering and resolving customer service inquiries, with features such as a new start/stop timer that makes it easy to track the amount of time spent on a specific ticket, a quick link back to the Harvest timesheet for logged in Harvest users, and much more! |
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New Zen Masters Webinar on June 28th!
We're excited to welcome Carmine Gallo, author of The Apple Experience, to our next Zen Masters webinar! Join us on June 28th to find out the secrets to the stunning success behind The Apple Store, the most profitable retailer on the planet! Apple's customer-centric model will be broken down to provide an action plan with three distinct areas of focus for anyone responsible for delivering exceptional customer service. Register now!
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Download our white paper "How to Support Your Customers with Twitter" to discover the importance of integrating Twitter into your support department!
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Customizing Zendesk
Learn about the available tools you can use to customize Zendesk for your business!
May 24 10am PDT
Register
The Apple Experience
Discover the secrets behind the success of The Apple Store!
June 28 10am PDT
Register
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NEW! What's the Secret to Providing a World-Class Customer Experience
Find out how companies like Starbucks, Disney and The Ritz-Carlton deliver consistent world-class customer experience!
Watch Now
Why Mobile
Discover new trends in mobile customer support and how easy it is to provide support anywhere, anytime!
Watch Now
Using Analytics
Learn how to use analytics to improve customer support through data-driven decision making!
Watch Now
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Sprout Social, 123 ContactForm, Hojoki and Buzzient are some of our latest integrations which offer great tools to help your company be more productive with Zendesk!
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| 5,000 Customers in Europe and a New London Office!
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6 Surefire Tips to Retain & Grow Customers
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| Tip of the Week: Managing Tickets with the Mail API
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Tweet us the craziest place you've solved a ticket and you can win a t-shirt! #zeninthewild
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This email was sent with love to {{Email Address:default=YOU}}
Zendesk, Inc.
989 Market Street, Ste 300, San Francisco, CA, 94103
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