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Feature Release - May 2013

Ticket Forms available June 27th
Gather the right info from customers every time by creating multiple support request forms that show a unique set of ticket fields

Answer Suggestion App
Our latest App analyzes ticket subjects and looks through your knowledge base or forums content to suggest relevant answers to tickets
Updates, Resources and Events
Follow-the-sun support
Follow-the-sun support
 Discover how to offer global, round-the-clock customer support regardless of company size
Create a ticket heatmap
Build a ticket creation heatmap
 This 2-minute video shows how to see which hours your help desk is busiest using GoodData for Zendesk
7 New Integrations
Zendesk plays well with others
 Check out some of our latest Apps for sales, project management, self-service, and identity management
Community Tip
Create a suggestion box
 Let your customers know their opinion matters by adding a suggestion box to your knowledge base
Customer Service Soft Skills
Service skills for support channels
 Learn how customer service soft skills have changed to accommodate support through multiple channels
Tip of the week: Using Service Level Agreements
Improve turnaround time
 No more SLAving away to meet your service targets! Find out more in this tip-of-the-week
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