Zendesk's latest and greatest for November
Trouble reading this email? View it in a browser.
Zendesk

Feature Release

November  2013
Assume your Customer’s Identity
See Zendesk through the eyes of your customers. Make sure the customizations you’ve put in place are as expected.
Google Analytics for Help Center
Track traffic and search events with Google Analytics. Know who visits your Help Center and what articles are popular.
Redesigned User Data app
New app makes it easier to know your customers. Choose the user fields you want to see and jot notes about the customer.
Medians for Advanced Analytics
Advanced Analytics now boasts a new aggregation function—medians—for better, more accurate reporting.

Updates, Resources, & Events


What makes customers happy?
The Q3 Zendesk Benchmark Report explores the factors that contribute to higher customer satisfaction. 
Do you need a technical writer?
The verdict is in. Who wins the knowledge engineering versus demand-driven knowledge battle? 
Stories of customer service ROI
The real-world benefits of Zendesk revealed. Read how customers quantify their ROI after partnering with Zendesk.
Proactive support with Zendesk
Live Webinar alert: learn more about Zendesk’s follow-the-sun model and how we approach proactive support. 
Use views to solve tickets for good
Ticket views don’t just organize tickets, they help lower ticket volume. Find out how. 
Can standards hurt your support?
Monotony can lead to robotic and error-prone service. Break the mold and tailor your support.
Happy with Zendesk? Share your experience.    
Americas +1.415.418.7506
Europe +44.20.3355.7960
Asia Pacific +61.3.9008.6775